Acceptable Use Policy

All users of THN's services, and all customers upon signing up for THN's services, agree to comply with THN's Acceptable Use Policy ("AUP"). The spirit of the AUP is to ensure customers are using THN's services with due regard to the rights of other Internet users and in conformity with the requirements of THN's network environment. The AUP are not exhaustive and THN reserves the right to add, delete, or modify any provision of its AUP at any time without notice, effective upon either the posting of the modified AUP to http://www.thn.com.my/ or notification of the modified AUP. Any complaints about a customer's violation of the AUP should be sent to abuse[at]thn.com.my. The AUP supersedes any other agreement with THN, whether written, oral, by conduct, or otherwise.
 

UCE / SPAM

The abuse and misuse of e-mail is a serious problem, and THN cannot and will not tolerate it. This policy covers all servers and domains on our network, including but not limited to Starter Hosting, Standard Hosting, Advanced Hosting, Corporate Hosting, Email Hosting, Dedicated Server and Colocation.

Definition of UCE (Unsolicited Commercial E-Mail), or spam

• The bulk UCE, promotional material, or other forms of sollicitation sent via e-mail that advertise any IP address belong to THN or any URL (domain) that is hosted by THN.
• Unsolicited postings to newsgroups advertising any IP or URL hosted by THN.
• The use of web pages to set up on ISPs that allow spamming (also known as "ghost sites") that directly or indirectly reference customers to domains or IP addresses hosted by THN.
• Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to spam.
• Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.

For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) web site.

Spam, mailing lists and other email restrictions

Due to the increased problems and risk to our network, THN also prohibits the use of 3rd party mailing lists and FFA's. See our mailing list management principals for managing your own lists. Examples that we do not allow include but are not limited to:

• Safe list
• Purchased / Sold mailing lists
• FFA's

Repercussion of spam

Across the Internet, it is generally accepted that spam is an inconsiderate and improper business practice.

Impacts to THN

Spam is not only harmful because of its negative impact on consumer attitudes toward THN, but also because it can overload THN's network and resources.

There are many groups that report and block the networks that spam is sent from. In the event spam is generated off of ours or our customers servers, our network can be blocked and this impacts other users putting our network at risk.

Our Providers

Since it is unsolicited, users who received spam often become angry and send complaints to our upstream providers. This upsets our providers who abhor spam for the same reasons that THN does - it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the Internet community and obviously will not allow any practice that threatens these relationships.

Consequences/Penalties for Spamming

THN reserves the right to terminate, without warning, any account that violates this policy. Usage of THN's services constitues acceptance and understanding of this policy.

THN, may, at its option, charge RM 100.00 per spam complaint we receive for any domain on our network and will be charged to the owner of the domain or the owner of the server that domain resides on or the reseller of the domain. Resellers, dedicated server owners, and colocation clients may choose to pass this charge down to their client, when/if appropriate. These are non-refundable charges and will be invoiced at the time of complaint notification.

It is the responsibility of dedicated server owners, resellers and colocation clietns to manage the email from their server/accounts and keep in compliance with our policies.

THN reserves the right to decide what is considers "spam", "UCE", "mail bombing", or "bulk e-mail", and to determine from all of the evidence whether or not the e-mail recipients were from an "opt-in" e-mail list.

Should you choose to e-mail from THN's servers, especially if you use mailing lists, you must read and adhere t o the following guidelines, which are offered as a statement of Internet standards and best current practices for proper mailing list management and preventing e-mail abuse.

Basic Mailing List Management Principles for Preventing Abuse

Mailing lists are a vehicle for distributing focused, targeted information to an interested receptive audience. Consequently, mailing lists have been used successfully as a highly effective direct marketing tool.

Unfortunately, some marketers misuse mailing lists through a lack of understanding of Internet customs and rules of the forum pertaining to e-mail. Others fail to take adequate precautions to prevent the lists they manage from being used in abusive manner.

1. The e-mail addresses of new subscribers must be confirmed or verified before mailings commence. This is usually accomplished by means of an e-mail message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.
2. Mailing list administrators must provide a simple method for subscriber to terminate their subscriptions, and administrators should provide clear and effective instructions for unsubscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.
3. Mailing list administrators should make an "out of band" procedure (e.g., a means of contact by which messages may be sent for further correspondence via e-mail or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.
4. Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.
5. Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrator can maintain a "suppression list" of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon requested by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.
6. Mailing list administrator must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring "opt-in" lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.
7. Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and seperate mailing list requiring a seperate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list but existing subscribers should never be subscribe automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B's mailing lists into its own.

* This spam (UCE) Acceptable Use Policy and all other THN policies are subject to changes by THN without notice. Continued usage of the services after a change to this policy is implemented and posted on THN web site constitutes your acceptance of such change of policy. We encourage you to regularly check the THN web site for any changes or additions. Visit our Terms of Use for further information regarding our policies.
 

Adult Contents

Virtual Shared Servers

Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered "adult material". However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why THN has been forced to create its no adult sites policy for its users, including but not limited to direct customers, resellers and resold accounts.

What does THN consider "Adult Material"?

• Any site whose revenue is gained in part or whole from its adult content.
• Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
• Hyperlinks to adult sites, including but not limited to sites who violate these policies.
• Sites that have discussion boards and share information that is "adult" in nature.
• Sites that sell or promote "adult" material, including but not limited to adult toys.

THN reserves the right to decide what it considers "adult content", "adult material", "sexually explicit", or "sexually related". Let us know if you are unsure of the approval of your site before placing an order. Please email sales[at]thn.com.my for review of your content and/or site.

Why does THN have this policy?

Bandwidth and Resources

Banned IPs

Association

Dedicated and Colocation servers

• UCE / Spam: Adult sites tend to use UCE/Spam as a source of marketing. Before considering our services for Adult material, please review our spam policy. We have zero tolerance for spam.
• Illegal Content: We do not allow any illegal activities on our network, including, but not limited to exploitation of minors.
   

Shared Server Resource Abuse

THN allows CGI, PHP, Perl and many other normal processes used for hosting to be used on all Virtual Servers. These processes can be resource intensive, however, and because a Virtual Server must be shared with other users, we must limit how much of the CPU, memory, disk I/O, disk space and database use can be used by any one account on a shared server. Therefore any program (application, script, etc.) or usage that consumes too many resources that impacts other customers in either performance or reliability is considered resource abuse. Shared servers are "shared" and we all need to play fair. In the event a user requires more resources than is acceptable on a shared server environment, a dedicated solution, such as our dedicated or colocation services are recommended.

What does THN consider "System Resource ABUSE"?

Any site whose traffic, programs and/or processes are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. THN is the sole determinant of what constitues degraded server performance.

Large busy sites, especially those using databases, usually require a dedicated solution due to resource usage. Our Dedicated Server options are better suited for these type of sites since they do not impact other users.

Examples include, but are not limited to:

• Flat File Database Driven Forums
  Due to their use of flat files instead of databases, THN does not allow the use of UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. THN suggest using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards. Busy sites with large forums and databases are not suited to a shared server environment.
   
• Background Running Processes
  Background daemons in general are prohibited on THN servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation.
   
• Cron Jobs
  We allow customers to set up ctron jobs to perform routine functions automatically. Due to the impact on the server, running some automated processes can take up considerable server resources and in those case, our technicians may disable the cron job.
   
• Mailing Lists
  We have a strict policy regarding uce/spam on our network, but we do allow use of mailing lists within the constraint of our spam policy. However, sending thousands of e-mails off of a given server can impact the performance of the server. Therefore we limit the amount of e-mail allowed on our Shared Virtual Servers to no more than 1000 e-mails per day and 30 emails in 10 seconds.
   
• Exploitable Scripts
  Unfortunately, many commonly used scripts can be exploited to allow unauthorized users into our systems. Consequently we may on occasion need to ban and consequently disable these scripts. You can view the most current exploits on our banned-scripts page.
   
• Other
  Other resource intensive scripts (depending on traffic) include but not limited to:
  • adcycle
  Other applications that are prohibited on our virtual servers included but are not limited to:
  • offsite searech engines

Why does THN have this policy?

Server speed and fairness to others. A virtual server is shared. As such, there are many accounts per machine. In all fairness, THN cannot allow one or two clients to use all of the system resources on a shared machine and have all other clients on the machine suffer because of it. Excessive usage by one or more clients causes extreme slowness in all areas: FTP, SSH, Web sites and more. If the CPU, disk I/O, and/or memory usage gets too far out of hand, all sites hosted on the machine will return Errors and not be accessible in any way.

What happens if I violate this policy?

All accounts that are found to be using excessive amount of system services will receive an e-mail warning from THN. This warning will inform you that the site is using excessive system resources. THN will provide options for reducing the usage and/or upgrading your account. If the situation is severe, we may suspend the account or process immediately to bring performance of the server back to an acceptable level. 24 hours notice will be given if at all possible.
 

Illegal Activities

Intellectual Property Violations

Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software privacy, and patents held by individuals, corporations, or other entities. Also, engaging in activitiy that violates privacy, publicity, or other personal rights of others. THN is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement4. It is also THN policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Illegal or Unauthorized Access to Other Computers or Networks

Accessing illegally or without authorization to computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a percursor to an attempted system penetration (i.e. port scanning, stealth scan, or other information gathering activity).
 

Background Running Programs and Cron Jobs

IRC

Software Distribution

Multimedia Files

Databases

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